Returns & Exchanges

At xTool, we stand by the quality of our laser cutters and engravers with a 30-day money-back guarantee to ensure you have the best creative experience. If you are not completely satisfied with your purchase, our streamlined return process ensures a quick and efficient resolution.

Return Process

• 1.
  Initiate Your Request

  Contact our support team within 30 days of delivery with your order number and reason for return to receive a Return Merchandise Authorization (RMA) number.

• 2.
  Prepare Your Package

  Carefully pack the machine in its original packaging including all accessories, manuals, and tools to prevent damage during transit.

• 3.
  Ship to Service Center

  Affix the provided shipping label to your package and drop it off at the designated carrier location, ensuring you keep a copy of the tracking information.

• 4.
  Inspection and Refund

  Once our technicians verify the condition of the returned unit, your refund will be processed to your original payment method within 7-10 business days.